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FAQ

FAQ

Please find below the most frequently asked questions by our investors. If you have a question that is not on the list, please feel free to contact us

General Questions

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A trading session corresponds to the operation of the trading system that occurs between the pre- open state and close state. There is only one trading session per day.

Registered customers of BHM Capital

UAE Dirham in ADX and DFM and US Dollar in Nasdaq Dubai

Open an account with BHM Capital. Go to open an account
Please fill and sign the Transfer Securities Forms and send it to our email callcenter@bhmuae.ae along with your Emirates ID.
Please refer to the fees & charges schedule.

Please Call Toll Free Number: 800 567 000 / 00971 800567000

Or send an email to callcenter@bhmuae.ae

Once your account is opened with BHM Capital, username will be sent to your registered email and password will be sent to your registered mobile number. Please go to Platforms to download our applications or login using our website bhmuae.ae
BHM Capital makes it easy to deposit funds in your account. Please visit the Ways to fund page for details.

Entering the wrong login password for three consecutive times will cause the system to lock the user name for security reasons. To unlock the user name, call BHM Capital toll free number (800 567 000 / 00971 800567000), and place unlock user name request.

SMS Authentication is a new extra security feature which secures your login against unauthorized access to your account.

After you login using your BHM Capital number and password, you will receive the SMS on the mobile phone registered at BHM Capital. The SMS contains the PIN which you’ll enter in the following screen when prompted.

The PIN is valid for one session only. You will require another PIN to login again.

The PIN is valid for 30 minutes, if the PIN was not used within this time, you’ll need another PIN to login. If you entered the incorrect PIN, you can re-enter it within the 30 minutes.

Please call our call center at 800 567 000 / 00971 800567000 to check and update your current mobile number.

Your username is the BHM Capital number supplied to you on the day you opened your account. In order to retrieve your BHM Capital number, please call 800 567 000 / 00971 800567000.

Please contact our call center at 800 567 000 / 00971 800567000 in order to support you. For urgent dealing requests, please call our dealing room 600 567 000.

You must have forgotten either your username or your password. Please contact our call center at 800 567 000 / 00971 800567000 in order to reset your password or provide you with your username.

We only offer the capability to receive the SMS on one mobile only, however in the future we might consider updating our current system.

Pin-related Questions

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اشترك للحصول على حساب تجريبي مجاني

اشترك للحصول على وصول كامل إلى منصة التداول الخاصة بنا بمبلغ افتراضي قدره 100,000 دولار أمريكي.

Dear Valued Customers,

BHM Capital Financial Services P.S.C. would like to inform you that certain individuals have been impersonating our employees through unlawful means and engaging in fraudulent activities. These actions include unsolicited phone calls, the presentation of false and misleading investment offers, and the illicit solicitation of funds.

Please be advised that such behavior is in no way affiliated with BHM Capital, and all of our operations are conducted exclusively through our official and authorized communication channels.

We kindly urge all our esteemed customers to exercise the highest level of caution and vigilance. Do not share any personal, financial, or banking information with any individual who contacts you in an unanticipated manner or requests monetary transfers via phone.

Should you receive any suspicious communication from a party claiming to represent BHM Capital Financial Services, we strongly advise you to verify the authenticity of such contact by reaching out to us directly through our official channels:

•⁠ ⁠Phone: +971 4 524 7555
•⁠ ⁠Email: callcenter@bhmuae.ae

We also strongly encourage you to report any suspicious activity to the relevant regulatory authorities in the UAE.

We thank you for your cooperation and understanding.

Sincerely,
BHM Capital Team

السادة العملاء الكرام،

تحيطكم شركة بي اتش ام كابيتال للخدمات المالية – مساهمة خاصة، علمًا بأنه قد تم رصد قيام بعض الأفراد بانتحال صفة موظفينا بطرق غير قانونية، وممارسة أنشطة احتيالية، تشمل إجراء مكالمات هاتفية غير مرغوبة، وتقديم عروض استثمارية كاذبة ومضللة، ومحاولة طلب مبالغ مالية منكم بشكل غير مشروع.

وتؤكد الشركة على أن هذه التصرفات لا تمثلها بأي شكل من الأشكال، وأن جميع تعاملاتها تتم حصريًا عبر قنواتها الرسمية والمعتمدة فقط.

لذا، نهيب بجميع عملائنا الكرام بضرورة توخي أقصى درجات الحيطة والحذر، وعدم مشاركة أي معلومات شخصية أو مالية أو مصرفية مع أي طرف يتصل بكم بشكل غير معتاد أو يطلب منكم تحويل أموال عبر الهاتف.

في حال تلقيكم أي اتصال مشبوه يدّعي صاحبه أنه يمثل شركة بي اتش ام كابيتال للخدمات المالية، يرجى التحقق الفوري من صحة هذا التواصل من خلال الاتصال المباشر بنا عبر قنواتنا الرسمية الموثقة فقط:

•⁠ ⁠الهاتف: 97145247555+
•⁠ ⁠البريد الإلكتروني: callcenter@bhmuae.ae

كما نحثكم على الإبلاغ الفوري عن أي نشاط مشبوه إلى الجهات التنظيمية المختصة في الدولة.

شاكرين لكم حسن تعاونكم وتفهمكم.

وتفضلوا بقبول فائق الاحترام والتقدير،
فريق عمل شركة بي اتش ام كابيتال